How do I take care of my distance bracelets?
Where is my order shipped from?
We airmail directly from Hong Kong, China. You are able to enjoy such low prices and even worldwide free shipping because we take advantage of the lower operating costs (in warehousing and logistics) and we bypass the middlemen.
I want to save some money. Can I use a discount code?
Yes, Our customers first purchase can save 10% off.(auto use)
How much does shipping cost?
Country: United State, United Kingdom, Canada, Australia.
Order Amount above £18. All Order free shipping. Order amount below £18, The shipping cost is £3.95
Country: except above country.
Order amount above £40, all order free shipping. Order amount below £40, the shipping cost is £5.99
What is the normal shipping time?
The shipping time is approximately 7 to 15 business days. Most orders will arrive well within the advertised timeframe. The timeframe is an estimation and NOT a promise or a commitment. Occassionally, there may be slight delay due to variation of postal service in different regions, customs inspections, public holidays, weather etc. These are beyond our control.
Will I receive a tracking number?
You bet! The tracking number will be sent to the email you provided as soon as your order ships. Please allow 24 hours for the tracking system to update new shipments.
How do I track my order?
Enter your tracking number here to see when it will arrive.
Can my distance bracelets get wet?
We recommend that you remove your distance bracelets anytime you shower or swim to keep them in good condition.
What’s payment methods?
– For retail: We use PayPal’s secure interface to accept payment. If you do not have a PayPal account, you can still use Visa, MasterCard or American Express via PayPal. Note that you are NOT required to open a new PayPal account just for this purchase.
Note: Sometimes PayPal is too strict and may reject your credit card even though it may be a valid one. Unfortunately, that is beyond our control and we suggest that you try another credit card instead.
– For wholesale:
1) – if the amount is less than US$500, both of Paypal and Western Union are accepted;
2) – if the amount is more than US$500, both of Western Union and Wired Transfer are accepted;
I received a damaged item. What should I do?
We’re sorry this happened to you, but if you contact us, we’ll make it right!
What’s the return policy?
We want you to be 100% satisfied with your order from Distance Bracelets.
If you aren’t, you can choose to return your order to us for a full refund (return shipping is paid by customer) as long as the following conditions are met:
1) You are still within the first 7 days of your order being received.
2) Your order is returned in its original condition (product, packaging, ect)
Please contact us if you’d like to request a return. If the above conditions have been met, and your return is authorized, we will issue your refund once we receive the item back. Please allow 3-5 business days for the refund to fully process.
Please note that any order returned to us without first being authorized will not be refunded or returned to you.